CONTACT US

    We have compiled a list of Frequently Asked Questions for your easy reference. Simply click on the FAQ tab to find out more. However should you have further queries, please do not hesitate to contact us via the following:

    Investment Centre:
    Marina Bay Financial Centre

    Address: 10 Marina Boulevard #09-01
    Marina Bay Financial Centre Tower 2, Singapore
    018983
    Opening hours : 8.30 am to 6.00 pm (Monday - Friday)
    Closed on Saturdays, Sundays & Public Holidays
    Fax: +65 6323 1176
    Email: clientservices.sg@cgs-cimb.com

    Client Services Hotline

    • 1800 538 9889 (SG Toll Free)
    • +65 6538 9889 (Overseas)

    Order Assistance via Dealing Desks - Day Markets Day Markets
    Day markets from 7.00 am to 5.00 pm, please contact our CFD Dealing Desk.

    • +65 6232 5671
    • +65 6210 8472
    • 1800 6227 272 (SG Toll Free)
    • 1800 882 261 (MY Toll Free)

    Order Assistance via Dealing Desks - Night Markets Night Markets
    Night markets from 5.00 pm to 4.00am, please contact our Central Dealing Desk.

    • +65 6232 5888

    Enquiries

    If you have any enquiries regarding our products and services, click the link below and send the auto-generated email to us.

    Click here to auto-generate email form

    If you encounter problems with the above link, please manually create an email containing the following information and send it to sg.cfdquery@cgs-cimb.com.

    Name:
    Contact Number:
    Message For CGS-CIMB (Optional):

    Feedback

    If you wish to file a complaint about our services or the quality of our products, please contact our Client Services Department at 1800 538 9889, Mondays to Fridays (between 8.30 am and 6.00 pm), or email us at clientservices.sg@cgs-cimb.com. Alternatively, you may write to:

    CGS-CIMB Securities (Singapore) Pte Ltd
    10 Marina Boulevard #09-01
    Marina Bay Financial Centre Tower 2
    Singapore 018983

    Attn : Client Services Department

    If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website www.fidrec.com.sg. You may also reach FIDReC at (65) 6327 8878 or info@fidrec.com.sg.